The Knot-Me Tote is light as air on your shoulders and built to hold your everyday essentials and more. The knotted strap can be retracted to a perfect, personalized length.
Orders are processed within 2-5 business days (excluding weekends and holidays).
Standard shipping is free on all orders.
Express shipping (1-2 business days) is available at checkout.
Worldwide shipping is offered. All taxes and duties are calculated at checkout, ensuring no unexpected fees upon delivery.
For any questions, feel free to email us at hello@jurgibrand.com.
We’re sorry if you’re not in love with your bag. If you're unsatisfied with your purchase, we’re happy to help.
You may return your purchase within 30 days of completing payment, provided it is unused, in its original condition, and includes the original packaging.
If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
A receipt or proof of purchase is required for all returns.
To initiate a return, please contact us at hello@jurgibrand.com.
💡 We will provide a prepaid shipping label for returns.
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed and automatically applied to your original payment method within a few days.
If you haven’t received your refund yet:
First, recheck your bank account.
Then, contact your credit card company, as it may take some time to reflect.
If needed, reach out to your bank, as processing times may vary.
If you’ve done all of the above and still haven’t received your refund, please contact us at hello@jurgibrand.com.
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged.
To request an exchange, email hello@jurgibrand.com and send your item to:
📍 JURGI Designs LLC
181 Washington Street, Suite 450, Conshohocken, PA 19428, United States
We will provide a prepaid return shipping label for your return.
If, for any reason, you did not receive a return shipping label, you may be responsible for return shipping costs.
Shipping costs are non-refundable.
The time it takes for an exchanged product to reach you may vary based on location.
For any questions or concerns, please contact us at hello@jurgibrand.com.