We’re sorry if you’re not in love with your bag. If you're unsatisfied with your purchase, we’re happy to help.
Returns
You may return your purchase within 30 days of completing payment, provided it is unused, in its original condition, and includes the original packaging.
If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
A receipt or proof of purchase is required for all returns.
To initiate a return, please contact us at hello@jurgibrand.com.
💡 We will provide a prepaid shipping label for returns.
Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund will be processed and automatically applied to your original payment method within a few days.
Late or Missing Refunds
If you haven’t received your refund yet:
First, recheck your bank account.
Then, contact your credit card company, as it may take some time to reflect.
If needed, reach out to your bank, as processing times may vary.
If you’ve done all of the above and still haven’t received your refund, please contact us at hello@jurgibrand.com.
Sale Items
Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange, email hello@jurgibrand.com and send your item to:
📍 JURGI Designs LLC
181 Washington Street, Suite 450, Conshohocken, PA 19428, United States
Return Shipping
We will provide a prepaid return shipping label for your return.
If, for any reason, you did not receive a return shipping label, you may be responsible for return shipping costs.
Shipping costs are non-refundable.
The time it takes for an exchanged product to reach you may vary based on location.
For any questions or concerns, please contact us at hello@jurgibrand.com.
